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Hello, I’m Ted Baker

After 40+ years in the insurance industry, I have seen radical changes. Unfortunately, many times agencies are still using outdated methods to solve modern problems. iUVO was created based on our 30 years of experience working with thousands of agencies.

iUVO is Latin meaning “to help, aid, assist, serve, support, benefit“.

CHECK OUT WHAT iUVO DOES

THE KEY TO AGENCY SUCCESS

The question is, “How can it be done automatically, consistently, and effectively?”  iUVO provides powerful online conversations incorporating the most effective methods to round out accounts.  The customer receives a copy of the conversation, complete with an ebook.  Try a conversation yourself.  Also, check out one of the cool eBooks (which can easily be added to your agency’s website).

MAKE A CUSTOMER, NOT A SALE

A sale is merely a transaction. It doesn’t necessarily create a customer for life. A loyal customer believes in your brand and sticks with you for the long haul. iUVO allows even new staff to instantly identify profitable accounts and stop wasting time on prospects who are more interested in price. The great thing is this same conversation can be added to your agency’s website. Try a conversation yourself

VIDEO COMING SOON
PAPER PROCEDURE MANUALS ARE OUTDATED

It’s common for a procedure manual to sit on the shelf, never to be used.  The reason is simple.  It’s awkward to stop and look up what needs doing.  iUVO has created the first interactive manual.  All your staff has to do is their work, and they are led through every step, including carrier underwriting guidelines. 

VIDEO COMING SOON
“TOUCHPOINTS” IS A UNIVERSAL TERM FOR USER EXPERIENCE

To your customers, you are your touchpoints. Collectively, touchpoints form the foundation for how customers perceive and make buying decisions. Effective touchpoints improve the customer experience, which results in higher sales and greater customer loyalty.  Check out one of the cool eBooks (which can easily be added to your agency’s website).

VIDEO COMING SOON
LOYAL EMPLOYEES = LOYAL CUSTOMERS

High levels of employee motivation are intrinsically linked to high levels of employee engagement. According to Gallup’s most recent survey, 70 percent of employees lack engagement on some level. iUVO shows you how to reward your staff based on excellence rather than rewarding everyone equally. 

VIDEO COMING SOON
STAFF DEVELOPMENT ISN’T JUST IMPORTANT – IT’S VITAL

Professional development can help your agency ensure that your staff maintains the knowledge and skills needed to deliver a great customer experience.  iUVO provides online training for communication skills, insurance training, time management and more.