THREE BIGGEST AGENCY CHALLENGES
PROVIDING A CONSISTENT CUSTOMER EXPERIENCE
Customer experience can no longer be based on individuals. It must be integrated into your brand and consistent throughout your agency. By 2020, customer experience will replace price as the key factor in making buying decisions.
iUVO promotes a consistent message to prospects and customers through eBooks, customized emails, interactive procedure manuals and effective communication regardless of who they are working with.
QUICKLY ONBOARDING NEW STAFF
At some point your agency will need to hire a new person, and they will likely have little or no insurance experience. You simply can’t afford to distract experienced staff or spend months training new people. The cost for your agency is just too high.
iUVO makes it possible for a new employee to immediately provide the same level of quality service as everyone else in the office, from day one, saving management time and effort.
SWITCHING FOCUS FROM PRICE TO VALUE
The biggest lie in our industry is that people only care about price. Although this may apply to a certain segment of customers, they don’t have to be your customers. Wouldn’t it be better to focus on attracting people that want more than price?
iUVO creates an agency brand which is built on relationship and value, not price. It begins by weeding out unprofitable accounts, then attracting and retaining those that make the agency money.